One AI colleague to manage all your customer channels
24/7 omnichannel customer reception, callbacks, and follow-up. Phone, IM, mini-programs, and websites — all managed on one platform, turning customer contact into a growth engine.
Set up in 5 minutes · No credit card required · 70%+ of issues resolved automatically
Integrated platforms
Real-time two-way translation
The other party doesn't need to install an app — they just answer the phone. The AI translates in real time during the call, supporting many languages and dialects for barrier-free communication.
One-click embed on your website or landing page
Embed the AI reception Widget on your site or landing page with one line of code. Customers click to start a voice call or IM chat, with 24/7 automatic AI reception.
This is what fills the day
Every day, all by hand.
Sales
Three hours a day, twenty calls, and fewer than half connect.
Even when they connect, you don't know what the customer discussed before — every call feels like the first. Intent tags are guesswork; follow-up lives in your head. Last night's inquiry gets answered the next day — and the customer has already ordered from a competitor.
Support
At peak hours customers wait in a queue; calls on holidays and late nights are simply lost.
Customers speak different languages or dialects, and your support team is limited. 80% of questions are actually simple — but communication is the wall. After each call you still write a summary by hand, serving fewer than ten customers a day.
Team
Customer info lives in one Feishu group, one WeChat account, and one spreadsheet — no one can assemble a full picture.
"Who handled this customer last time? What stage are they at?" The same questions every standup. A salesperson leaves and takes a batch of customers; a new hire is still digging through last year's chat logs to learn the product three months in.
Operations
Leads come in from the website, phone, IM, and trade shows — and then nothing.
You don't know which channel's customers are most valuable, who's about to churn, or where today's follow-up should start. The to-do list in your spreadsheet keeps piling up, but fewer than 30% of leads actually get followed up.
Phone + mainstream IM channels · omnichannel coverage
Top overseas IM
LINE
Japan / Taiwan / Thailand
Telegram
Russia / Middle East
Messenger
Comes with Facebook
Viber
Eastern Europe / SEA
Zalo
Vietnam market
网页插件
一行代码嵌入网站
电话呼叫
全球号码一键拨打
Hire a teammate, not a tool.
This isn't automation. It's an AI teammate that never rests and never forgets.
Memory
Every customer, every signal — remembered forever. 16x.ai logs every call, message, and intent tag. Ask about pricing three months ago and call back three months later, and the AI picks up the context automatically.
Connect
Real-time translation. The customer speaks English, you hear Chinese. The customer speaks a dialect, the AI renders it in Mandarin. Phone, IM, and email all connected — every customer within reach.
Judgment
It knows when to handle a request and when to hand off. The AI answers common questions on its own, flags high-intent customers, and detects churn signals. When it reaches its limits, it hands the full conversation and a recommended plan to your team.
场景
Capture every sales opportunity for your product
Full-lifecycle customer contact solution
Deliver outstanding customer service across mainstream social media, voice, phone, and SMS from one unified back office — unlocking sales opportunities.
Smart social media service tool
Manage all social media messages in one place, connect multiple platform pages in bulk, and auto-assign agents to save time and labor.
Customer communication for e-commerce stores
Use our ready-made shopping-scenario templates to easily build a personalized storefront shopping bot, boosting sales and customer satisfaction across the board.
Drive efficient B2B website conversion
24/7 efficient inquiry handling builds strong control over customers, converting orders at low cost and high efficiency.
All-around efficient, high-quality support
Provide fast, accurate, professional, and human service across pre-sales, sales, and after-sales — meeting every need and expectation, and boosting satisfaction and loyalty.
Engage customers over SMS and social
Improve messaging effectiveness, build strong business relationships, strengthen your professional image, and grow sales.
Features
Up and running in minutes
Create your AI receptionist
Configure the greeting, choose a voice, and set transfer rules. Done in 3 minutes.
Embed the Widget
Copy one line of code to your site, and the all-in-one reception + callback + IM Widget goes live instantly.
Start receiving
Customer calls and messages connect automatically. The AI translates, receives, and transfers in real time — all in one place.
Analyze & follow up
Conversations are analyzed in real time — tags, intent levels, and follow-up items are extracted automatically into a to-do list pushed to the right salesperson.
The same story, for every team.
01 Daily
Three hours a day
Sales spend hours answering the same questions. Customers lose patience waiting for a callback.
02 First time
The first AI call
A customer calls and the AI handles it. After hanging up, a call summary and intent tags are generated automatically.
03 Transformation
From response to follow-up
No more dropped leads: inbound → AI reception → auto tagging → follow-up task generated → sales executes.
04 Surprise
Flag the customers you're about to lose
The AI spots high-intent customers untouched for 30 days and pushes a reminder to sales automatically.
05 Results
No more blind dialing
Unified customer profiles, automatic follow-up plans, and omnichannel data connected. The team starts truly converting.
Pricing
Transparent balance-based billing, charged by actual usage
20 free trial credits, Starter from ¥699, credits available on demand
Starter
20 credits · Free forever
Professional
1,000 credits/mo · $950/yr
Enterprise
5,000 credits/mo · $3,830/yr
Custom
Contact Us
Contact account manager
Credits are consumed by actual call country/language · buy more credits as you go
FAQ
Ready to let AI handle your customer reception?
Omnichannel access → AI reception → smart analysis → auto follow-up · the all-in-one AI customer contact management platform